Check-in:
Check-in with your computer, tablet or smartphone conveniently online before arrival via our electronic guest data sheet (we will send you in advance by email). You will then receive your personal access code on the day of arrival via SMS to the mobile telephone number you have entered in the guest data sheet and can check in into your room/suite between 1 and 10 p.m. Earlier or later check-in only available on request!
Check-out:
by 11:00 a.m. at the latest. In the event of delayed check- out, please note that we do have to clean your room/suite and that your key code will no longer be valid after 11:00 a.m. on the day you are due to depart. Later check-out only available when you let us know in advance.
Services included:
+ operating costs (heating, electricity, water, rubbish)
+ final cleaning (excludes stays of 20 days and over)
+ taxes (excl. local taxes EUR 2.00 per person | night
+ WLAN Internet connection
+ bed linen (one set per stay)
+ Bathrobe, sauna towel, slippers, towels (per stay and person)
Service for a fee and on request:
+ car parking in the underground garage in the culture quarter
+ late check-out (by 1.00 p.m.)
+ interim cleaning with change of towels etc.
+ interim cleaning without change of towels
+ cot
+ laundry and ironing service.
Cancellation:
no charge for cancellations made up to 7 days before you are due to arrive. If cancellations are made less than 7 days before the booked arrival date, the following cancellation fees apply:
* cancellations up to 6 days before you are due to arrive: 100% of the agreed reservation amount for the entire rental period agreed upon;
* No-show: 100% of the reservation amount.
Please note that different cancellation and payment conditions apply for reservations of several rooms/studios or a stay of three nights or more.
Payment: the entire amount as per the reservation, plus local taxes (EURO 2.00 per adult | night) will be reserved on your credit card account up until the end of the free period of cancellation, and the amount will be deducted from your credit card on the day you are due to arrive. You will receive an invoice by e-mail. Should you need to use another invoice address, please let us know in advance.
Cleaning (final cleaning included in the price)
Please note that all the studios are NON smoking areas and that smoking is not permitted (in the event of non-compliance, a cleaning fee of EUR 150.00 will be charged). Interim cleaning, with or without change of towels etc., is optional. We are here to help should you have any queries or requests. We look forward to welcoming you!
In the meantime we are at your disposal for any wishes and questions via email! We are looking forward to your visit!
